Hello, I'm using a form to send helpdesk tickets to our Lansweeper helpdesk system. The problem is that the "From" field in the email coming from the form is the system account that is used to manage the form (M365 SharePoint / Lists / Forms whatever...
I am attempting to install the Ls-Agent on our production Linux servers. We have successfully installed using the same process on our lower Dev and Staging environments with no issues. All of our production servers are experiencing this issue. O...
I noticed since I updated LS with the latest version 11.1.9.1, Performance Scanning is throwing errors for every machine setup, issue message is 'Issue. CheckWMIAccessEventLogOnly - DNS redirected to '''' but expected computer CompName (EventlogOnly)...
Has anyone come across the issue where you can't filter by custom fields in the helpdesk? Whenever I try, it just sits on Processing... and doesn't ever show the results.
We have a Lansweeper 4 agent license with 3 enabled agents.The last user we switched to be an agent can see the helpdesk tickets for the groups we assigned to him, however the box for additional comments does not appear, and there is no option to clo...
I am trying to see if anyone has been successful in getting Microsoft Graph to work in GCC High. I am able to configure the server and get 100% successful results using the MailTester tool, but using the same info copied into the app fails with "Acc...
when i assign a ticket to someone, there is a number next to agent name. it does not represent number of assigned tickets. what does it mean. ((screenshot attached)
Hi! We are on Lansweeper v. 11.1.1.3.Using the drop-down menus in the "Edit ticket" window is bugged.When I have let's say a Category sub-menu where there's listed several ticket categories then the drop-down menu extends too much so I need to scroll...
